Shipping & Delivery

We work to get your gear packed and on its way as quickly as possible.

Most orders are processed and shipped within three (3) business days of being placed. Business days exclude weekends and major U.S. holidays.

Processing time is the time it takes us to prepare, package, and hand your order over to a shipping carrier. It does not include the time your package spends in transit.

Once your order ships, you'll receive a shipping confirmation email with tracking information when available.

If we anticipate a delay beyond our normal processing window, we'll do our best to keep you informed.

If we cannot ship within the promised timeframe, we'll provide applicable delay notifications, cancellation options, and refunds as required by law.

Available shipping methods and associated charges are displayed during checkout, before your order is completed.

Shipping options and rates may vary depending on your delivery address, package size, weight, and selected service.

TERRA selects shipping providers based on the needs of each order. We may use different carriers and services to provide reliable, cost-effective delivery.

Any applicable free-shipping promotions or special shipping offers will be communicated during checkout or in the terms of the applicable promotion.

Estimated delivery times depend on the shipping method selected, your location, and the carrier's transportation network.

Delivery estimates are separate from order processing times.

While we work to meet the estimated timeframes communicated at checkout, actual delivery may be affected by weather, transportation disruptions, holidays, customs processing, or other circumstances outside our reasonable control.

If an issue prevents us from shipping within the promised timeframe, we'll contact you and provide any applicable cancellation or refund options as required by law.

When tracking is available, we'll send tracking information to the email address associated with your order after it ships.

Please allow time for the carrier's tracking system to register the package.

If your tracking information appears incorrect or stops updating for an extended period, contact us and we'll help investigate.

TERRA currently offers online checkout for orders shipping within the United States, subject to available delivery services and checkout restrictions.

Available shipping methods, delivery estimates, and associated charges are displayed during checkout.

Orders to Alaska, Hawaii, and other U.S. destinations may have different shipping options, rates, or delivery times than orders within the contiguous United States.

TERRA gear is made for riders everywhere. We're working on getting it to them.

We're currently offering online checkout for orders shipping within the United States.

If you're outside the U.S. and interested in ordering TERRA products, we'd love to hear from you. International orders may be available on a case-by-case basis, depending on your location, the products ordered, and applicable shipping and import requirements.

Please contact info@terra-apparel.com with your location and the products you're interested in. We'll review the available options and provide shipping information before proceeding with an order.

As we grow, we plan to expand international online checkout to additional countries and regions.

International shipments may be subject to import duties, taxes, customs-clearance charges, and brokerage fees imposed by the destination country or shipping provider.

Unless expressly agreed otherwise, these charges are the customer's responsibility and are not included in TERRA's quoted merchandise or shipping prices.

Additional charges may be collected by the shipping provider or customs authority before delivery.

We'll communicate the applicable shipping arrangements before accepting an international order. We cannot guarantee the amount of duties or taxes assessed by another country.

Any taxes or charges TERRA is legally required to collect or pay will be handled in accordance with applicable law.

Our complimentary first size-exchange program, including free shipping in both directions, is available only within the contiguous United States.

International customers may request returns, exchanges, or assistance with product concerns, subject to our applicable policies and local consumer protection laws.

Please contact TERRA before sending an item internationally so we can discuss the appropriate process and shipping arrangements.

Our Performance Promise and Limited Warranty remain separate from the complimentary size-exchange program. Nothing in our policies limits mandatory consumer rights under applicable law.

If your order hasn't arrived within the expected delivery window, please contact us.

We'll review the tracking information, investigate the circumstances, and work with the shipping provider as appropriate.

If a package is confirmed lost or cannot be delivered, we'll evaluate the situation and arrange the appropriate replacement, refund, or other remedy consistent with applicable law.

We won't automatically dismiss a legitimate delivery concern simply because a package has been marked as delivered.

Please double-check your shipping address before completing your order.

If you discover an error, contact us as soon as possible. We'll do our best to correct the address before shipment, although changes cannot always be made after an order has entered fulfillment or been handed over to a carrier.

Additional costs resulting from customer-provided incorrect addresses may apply where permitted by law, and we'll communicate those costs before proceeding when applicable.

If your order arrives damaged, please contact us promptly.

Whenever possible, keep the original packaging and take photographs of the packaging and affected merchandise. This information helps us investigate the issue and resolve it efficiently.

We'll work with you to determine an appropriate resolution, including replacement or refund where applicable.

Need to return or exchange an item?

Please review our Returns & Exchanges Policy and submit a TERRA Customer Care Request before mailing anything back.

• Standard Returns — 30 Days: Eligible new, unworn, unwashed, and unused merchandise may be returned within 30 days of delivery, subject to our Returns & Exchanges Policy. For ordinary change-of-mind returns, customers are generally responsible for return shipping unless otherwise stated or required by law.

• Complimentary Size Exchange — 30 Days: We offer one complimentary size exchange within 30 days of delivery on eligible new, unused merchandise, subject to product availability. For eligible exchanges within the contiguous United States, TERRA covers shipping both ways. Contact us before returning your item. We'll arrange a prepaid return label using our preferred shipping carrier. Once we've received and inspected the original item, we'll ship your replacement at no additional charge.

• The TERRA Performance Promise — 90 Days: Our Performance Promise covers genuine concerns involving Function, Fit, or Durability within 90 days of delivery, including products that have been worn or used. Each request is evaluated individually. Any voluntary remedy, including associated shipping arrangements, will depend on the circumstances. For complete details, please review our Returns & Exchanges Policy.

• TERRA 1-Year Limited Warranty: TERRA-branded apparel is covered by our one-year Limited Warranty against qualifying manufacturing defects in materials and workmanship. For approved warranty claims, TERRA covers reasonable shipping costs in both directions when shipping is necessary for inspection, repair, or replacement. Please contact us before shipping a product for warranty evaluation so we can provide appropriate instructions and arrange shipping when necessary. For complete coverage information, exclusions, and claim procedures, please review our Warranty Policy.

Questions?

If you have a question about shipping, delivery, or an order that's already on its way, contact us at:

TERRA Race Ready Apparel, LLC

Email: info@terra-apparel.com

Website: https://www.terra-apparel.com

We'll do our best to help you get things sorted out.