Warranty
BUILT TO BE USED. BUILT TO LAST.
We make motorcycle gear for people who actually ride motorcycles.
That means dirt, mud, sweat, rain, rocks, branches, crashes, washing machines, and everything else that comes with putting gear to work.
We expect our products to hold up to the demands of their intended use. And when something fails because of a problem with how it was designed or manufactured, we want to know.
FUNCTION. FIT. DURABILITY.
Those are the three pillars behind everything we make. They're also the standards we use when evaluating how our products perform in the real world.
If something isn't holding up the way it should, tell us.
We're going to ask questions. Probably lots of them.
Not because we're looking for reasons to deny a warranty claim, but because understanding what happened helps us determine the right solution—and helps us build better gear.
A failed seam isn't just a failed seam. It's an opportunity to find out why it failed and make sure the next one doesn't.
We'll take your concerns seriously, investigate the problem, and stand behind the warranty commitments we've made.
Because durability isn't something we want you to take our word for.
It's something we intend to prove.
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TERRA Race Ready Apparel, LLC warrants its TERRA-branded apparel against qualifying defects in materials and workmanship for one (1) year from the original date of purchase.
This Limited Warranty applies to the original retail purchaser of the product and covers defects attributable to the materials used or the way the product was manufactured.
If we determine that a product has a covered defect during the warranty period, TERRA will repair or replace the defective product, at our discretion, without charge for the covered remedy.
If an identical replacement is unavailable, we may provide a comparable product of equivalent or greater value, or offer a refund where an appropriate repair or replacement cannot reasonably be provided.
This Limited Warranty is separate from our 90-day Performance Promise and does not limit rights provided by applicable consumer protection laws.
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Our Limited Warranty covers qualifying manufacturing defects in materials and workmanship, including:
Defective stitching or seam construction.
Faulty zippers, fasteners, closures, or other components.
Defective fabric or material construction.
Premature material deterioration attributable to a manufacturing or material defect.
Other product failures resulting from defects in materials or workmanship.
Not every product failure is a manufacturing defect. But we don't assume that something is normal wear and tear simply because you've been riding in it.
We evaluate the nature of the failure, the product's condition, its intended use, and the circumstances involved to determine whether warranty coverage applies.
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Our Limited Warranty does not cover damage or deterioration caused by circumstances unrelated to a covered manufacturing or material defect, including:
Ordinary wear and tear resulting from normal use.
Crash, impact, or accident damage.
Cuts, punctures, burns, or abrasion caused by external objects or surfaces.
Misuse, abuse, or use outside the product's intended purpose.
Improper washing, cleaning, storage, or maintenance.
Unauthorized modifications or repairs that cause the claimed failure.
Cosmetic changes that do not result from a covered defect.
These exclusions apply when the excluded circumstance caused the damage or failure in question. We do not automatically deny an unrelated manufacturing-defect claim simply because a product has been used, modified, or previously damaged.
If you're not sure whether something qualifies, reach out anyway. We'd rather understand the problem than have you assume we won't help.
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Start by completing our TERRA Customer Care Request form.
Please provide:
Your name and contact information.
Your order number or other proof of purchase, if available.
The product name, size, and color.
A detailed description of the issue, including when and how you noticed it.
Clear photographs showing the affected area and, when helpful, the entire product.
Any additional information that may help us understand what happened.
We may ask follow-up questions or request an opportunity to inspect the product before making a coverage determination.
Please contact us before shipping anything back.
If we need to inspect your product, we'll provide instructions and arrange appropriate shipping.
Providing detailed information helps us investigate your claim efficiently and identify opportunities to improve future TERRA products.
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When a product qualifies for warranty coverage, TERRA will determine whether repair or replacement is the appropriate remedy.
For approved warranty claims, TERRA will cover reasonable shipping costs in both directions, including shipping required for inspection, repair, or replacement.
We'll arrange shipping through our preferred carrier and provide prepaid labels when necessary. Customers should contact TERRA before sending anything back.
If repair or replacement is not reasonably available, we may provide a refund.
Covered warranty remedies will be provided without charge to the customer, including reasonable shipping required to complete the approved remedy.
If we determine that an issue is not covered, we'll explain our decision and, where appropriate, discuss other available options.
Our goal is to handle legitimate warranty concerns fairly, communicate clearly, and make the process as straightforward as possible.
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Not every problem with riding gear is a manufacturing defect.
Sometimes a product is manufactured exactly as intended, but its Function, Fit, or Durability still doesn't meet your expectations.
That's why we offer the TERRA Performance Promise, which provides an opportunity to raise genuine performance concerns within 90 days of delivery—even when the product has been worn or used.
Each Performance Promise request is evaluated individually, and any voluntary remedy is determined by TERRA based on the circumstances.
Our Performance Promise does not replace or reduce coverage under this Limited Warranty.
For complete details, please review our Returns & Exchanges Policy.
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Our standard Limited Warranty expires one year after the original purchase date.
But that doesn't mean we stop caring about our products—or your experience with them.
If you encounter a problem after your warranty has expired, you're still welcome to contact us. We may be able to offer guidance, repair options, replacement assistance, or another goodwill solution.
Any such assistance is evaluated individually and does not automatically extend or renew the original warranty.
Applicable consumer rights remain unaffected.
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Respect Goes Both Ways.
When something goes wrong with your gear, we understand that it's frustrating. You bought TERRA products expecting them to perform, and when they don't, you deserve answers.
We take that responsibility seriously.
We promise to listen, investigate your concerns thoroughly, communicate honestly, and treat you with respect throughout the warranty process.
All we ask is that you extend us the same courtesy.
Sometimes determining why a product failed takes a little detective work. We may need photographs, additional details, or the opportunity to inspect the product ourselves. We might even discover that the problem isn't covered by our warranty.
That doesn't mean we're looking for excuses. It means we're committed to understanding what actually happened and explaining our findings honestly.
We're not afraid of difficult conversations, and we don't expect you to agree with every decision we make.
But there's a difference between being frustrated and being abusive. We won't tolerate threats, harassment, discrimination, or personal attacks toward our team. If a conversation crosses that line, we may pause it or move it to written communication until we can address the issue constructively.
We'll continue to honor our warranty commitments, legal obligations, and customer rights regardless.
At the end of the day, we're all after the same thing: gear that works the way it's supposed to, and a fair resolution when it doesn't.
Good gear comes from understanding what went wrong. Good relationships come from mutual respect.
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This Limited Warranty is provided by:
TERRA Race Ready Apparel, LLC
19870 NE Laughlin Rd.
Yamhill, OR 97148
United StatesEmail: info@terra-apparel.com
Website: https://www.terra-apparel.comThis warranty provides specific legal rights. You may have additional rights that vary by state or jurisdiction.
Nothing in this warranty excludes or restricts rights or remedies that cannot legally be limited, including applicable implied warranty rights and claims arising from product defects or personal injury.
Effective Date: October 29, 2026